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Archive for the ‘Brand Experience’ Category

If you haven’t seen Dawn’s TV commercial “Wash Away,” then check it out below. This spot is terrific and makes a statement without really saying much. It says a lot about the Dawn brand and made a connection with me. I love their use of music to create mood.
Not only is the commercial great, but [...]

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Are you familiar with Dr. Bronner’s Magic Soaps? I’ve been loyal to this brand since the late 70’s – when it was a counterculture staple. It amazes me that it has maintained its relevance and popularity over the years. It is perhaps best known for its cluttered labels that feature the most minute lines of [...]

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This is a followup post to two earlier posts about my experience at the Renaissance Providence Hotel in Rhode Island – a Marriott property. After my post titled “Does Marriott Use Google Alerts” my blog was flooded with traffic. And I received an email from the general manager of the Renaissance Providence Hotel confirming that [...]

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I find myself wondering if Marriott uses Google Alerts to help it monitor online conversations about the Marriott family of brands. I wrote a post recently about my experience at the Renaissance Hotel in Providence, Rhode Island, and have not been flooded with visitors from Marriott. It could be that they are clueless about the [...]

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For the last couple days I’ve been staying at the Renaissance Providence Hotel in Rhode Island. This is a very nice hotel, and not cheap. My stay was about $200 per night with all the various charges, and that was with the conference discount. (I was a speaker yesterday at a conference being held in [...]

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I’m a sucker for tacky Americana. This week as I was driving back from a speaking engagement in Charleston, S.C., I  stopped at South of the Border, a remnant of an age in America when roadside attractions were all the rage.
South of the Border is perhaps best known for its dozens (or hundreds) of billboards [...]

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“Sports-Themed Films Get Festival Treatment”
One of the leading documentary film festival brands is Full Frame. Each spring Full Frame welcomes filmmakers and film lovers from around the world to historic downtown Durham, North Carolina for a four-day, morning to midnight array of more than 100 films as well as discussions, panels, and southern hospitality. Set [...]

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It seems to me that Starbucks has finally been forced to face the reality that it can’t succeed by taking its best customers for granted. Recently it introduced its Starbucks Gold program that offers daily discounts for Gold Card holders. Just a few days ago I even received a postcard in the mail from Starbucks [...]

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What comes to mind when you think of Vermont? Cows? Beautiful fall foliage? Ben & Jerry’s Ice Cream? Skiing? For me, Vermont has always been about a way of life – more gentle and a little safer than most of us experience. To be fair, I spent a good part of my childhood in Vermont [...]

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Whenever I begin to think that McDonald’s is doing something right, they pull the rug out from under me and once again prove me wrong. My recent experiences with McCafe serve as one example. The latest is the introduction of Wi-Fi service at 9,000 McDonald’s nationwide. Upon visiting a McDonald’s earlier today, I was excited [...]

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